Welcome to the CARE Measure Website

Note that there is no longer a facility to upload your data to this website and no need to log in or register.

The Consultation and Relational Empathy (CARE) Measure is a person-centred process measure that was developed and researched at the Departments of General Practice in Glasgow University and Edinburgh University. The CARE Measure is a quick (only 10 questions), clear and easy to complete patient-completed questionnaire. It measures empathy in the context of the therapeutic relationship during a one-on-one consultation between a clinician and a patient. Originally developed and rigorously tested for use by GPs, it has since been successfully used by other medical staff, allied health professionals (AHPs) and nurses.

The way in which the CARE measure website works is changing. You no longer need to register on the site and enter your data online. Simply download the spreadsheet below and enter your data into that.

Five Steps to Creating Your CARE Measure Report

1. Download the right CARE questionnaire for your patients, print multiple copies and ask your patients to complete one after a visit.
   • Standard 10 Questions most people will use this one
   • Pictures 10 Questions Form with pictures for use with children
   • 5 Questions Reduced questionnaire with five questions
2. Download the right spreadsheet for your role:
• GP GP Doctors
• Doctor Other Doctors: Surgical, Medical, Anaesthetics, Psychiatrist
• AHP Allied Health Professionals
• Nurse Nurses
3. Go to the sheet called Enter Your Data
4. Enter each patient's responses on a new line in the spreadsheet
5. When you have data from 25 or more patients entered, go to the sheet called Compare Your Score to see your results. You can print this page to paper or PDF. Do not edit this page yourself

The CARE Measure is free to use for non-commercial purposes and is widely used in the UK for appraisal and revalidation. If you are using it for this purpose there is no need to contact the author.

If you are wishing to use the CARE Measure outside of the UK, for research or education, or any other purpose, then you need to seek permission from Professor Stewart Mercer, who developed and validated the measure, and holds the copyright. The measure cannot be used outside the UK without his permission prior to starting your research. There can be no changes made to the wording, without permission, and all translated versions into different languages must remain under his copyright. This should be clearly stated in any publication. Failure to do so will be in breach of internal copyright agreement under treaties including but not limited to the Buenos Aires Convention and the Berne Convention.

An Arabic version of the CARE Measure is available to download here. For more details about this and versions of the CARE Measure in other languages, please see here

For further information on copyright and usage, please contact Professor Stewart Mercer Stewart.Mercer@ed.ac.uk